A company charged you twice, a repair failed, or a product broke a week after you bought it. You are upset, and an angry letter rarely works. AI can help you write a firm, polite letter that states the facts and says exactly what you want done.
When this helps
Use this for billing mistakes, cable or phone service problems, a contractor who did not finish the job, a product that broke, or a missed delivery.
Step by step
- Gather the facts: dates, order numbers, who you talked to, and what they said.
- Decide what you want: a refund, a repair, a replacement, or a credit.
- Send the facts to your AI app with the words below. Leave out your full account number.
- Read the draft, add your account number yourself if needed, and send it.
Copy these words
“Help me write a firm but polite complaint letter to [company]. Here is what happened: [facts with dates]. I want [refund, repair, or credit]. Keep it under one page and ask for a reply by a specific date.”
Fill in anything in [brackets] with your own details, then send.
Good follow-up questions
- "Make it shorter, so it fits in their online contact form."
- "Write a version I can read out loud on the phone."
- "They did not reply. Write a follow-up letter."
Before you trust the answer
Stick to facts you can prove, and keep copies of everything you send. AI may suggest consumer laws or rights. Check those with your state attorney general's consumer office before you cite them in a letter.
Frequently asked questions
Should a complaint letter be angry?
No. Calm, specific letters with dates and a clear request get better results than angry ones.
Where do I send it?
Check the company's website for a customer service or complaints address. For unresolved problems, your state attorney general's consumer office takes complaints too.
Can AI write an email instead of a letter?
Yes. Ask for an email version with a short subject line.
Get 5 more tasks like this, free
The free guide 5 Everyday Things AI Can Help You With gives you one task per page in large print, with the exact words to copy and a list of what to never give AI.
About the author: Nelson Lopatin
Nelson has worked on the internet since 1995 and runs US WebSites in the Rochester, NY area. He writes Easy AI for Seniors in plain English so adults 55 and older learn AI at their own pace.